ERP Vendor Evaluation Checklist for Small Businesses
Choosing an ERP system is a major decision for a small business. The right ERP vendor should provide software that fits current business processes while supporting future requirements. With many ERP solutions available, creating an ERP vendor evaluation checklist can help businesses compare providers based on practical needs rather than simply comparing prices or feature lists.
1. Define Your ERP Requirements
Start by listing the business processes you want the ERP system to support. Consider accounting, inventory, purchasing, sales, customer management, human resources, field service, reporting, and other daily operations.
Think about the problems with your current systems. Are employees entering the same information into multiple applications? Are departments using separate spreadsheets? Are managers having difficulty accessing current business information?
A clear list of ERP requirements gives your team a practical basis for comparing vendors.
2. Review the ERP Features
An ERP system should include the functions your business actually needs. Important areas may include financial management, CRM, supply chain management, inventory control, sales, HR, service management, and reporting.
Averiware provides these types of business functions through its cloud ERP platform, including financial management, CRM, sales force automation, HRM, POS, supply chain management, field service, service management, and customer portals.
Rather than selecting a system because it has a long feature list, check whether the available features match your workflows.
3. Check Cloud ERP Capabilities
For many small businesses, a cloud-based ERP can provide access through a web browser without requiring traditional on-site infrastructure.
When evaluating a vendor, ask how the system handles remote access, security, backups, updates, and user permissions. Averiware describes its platform as a web-based cloud ERP with secure access and support for growing organizations.
4. Evaluate Ease of Use
Employees will use the ERP system every day, so usability should be part of your ERP selection checklist. A complicated interface can make training more difficult and slow adoption.
Request a product demonstration and ask employees from different departments to participate. Pay attention to navigation, data entry, dashboards, reports, and the number of steps required to complete common tasks.
Averiware highlights an intuitive interface designed for everyday business users and provides cloud access across business operations.
5. Look at Integration Options
Your business may already use applications for payments, eCommerce, customer management, accounting, documents, or other processes.
Ask each ERP vendor which integrations are available and whether existing data can be transferred into the new system. Integration should be part of your evaluation before signing a contract.
Averiware’s ERP approach connects business functions within a unified platform, covering areas such as financials, customers, operations, and collaboration.
6. Consider Scalability
Your ERP requirements can change as your company grows. You may add employees, customers, products, locations, or new business services.
Ask the ERP vendor how easily you can add users, modules, storage, locations, or integrations. Averiware offers different plans based on user requirements, including Standard, Professional, and Enterprise options.
7. Review Security and User Access
Business ERP systems contain financial, customer, employee, and operational information. Security should therefore be included in every ERP vendor evaluation.
Ask about encryption, role-based access, authentication, backups, data protection, and account permissions. Averiware states that its platform uses encryption and role-based access as part of its security controls.
8. Understand Implementation and Support
ERP implementation involves more than installing software. Businesses may need data migration, configuration, testing, training, deployment, and ongoing support.
Averiware’s published ERP implementation process includes discovery and planning, data migration, configuration, testing, training.
Businesses comparing ERP options can read our guide to ERP solution providers worth evaluating to understand the key features, integrations, and factors to consider before choosing an ERP system.
Questions to Ask an ERP Provider Before Buying
Choosing an ERP system is a major decision for a small or mid-sized business. An ERP platform can connect accounting, inventory, sales, customer management, purchasing, HR, service operations, and other business functions. But before selecting a provider, businesses need to understand what the software includes, how it will be implemented, and what it will cost.
Asking the right questions can make it easier to compare ERP vendors and determine whether a solution matches your business requirements.
Does the ERP Software Match Our Business Requirements?
Start by asking the ERP provider how its software supports your specific business processes. Identify the departments, workflows, users, locations, and reporting requirements that need to be included.
Averiware provides cloud ERP capabilities across financial management, inventory, supply chain management, CRM, sales force automation, HR, service management, projects, POS, and self-service portals.
Rather than choosing an ERP based on the number of features, ask the provider to demonstrate the functions your team will use most often.
What ERP Features Are Included?
Ask for a complete list of included modules and features. Important areas may include:
- Accounting and financial management
- Accounts payable and receivable
- General ledger
- Inventory management
- Purchasing
- Supply chain management
- CRM and sales
- Human resources
- Field service
- Project management
- Reporting
- Customer and vendor portals
Averiware’s published feature set includes financial accounting, SCM, inventory, BOM, CRM, SFA, service operations, projects, HR, POS, self-service portals, and case management.
This question can help your team identify which capabilities are included in the standard platform and which may require additional services.
Is the ERP Cloud-Based?
Ask whether the system is fully cloud-based and how employees access it. You should also understand how the provider handles security, user permissions, updates, backups, and availability.
Averiware describes its platform as a cloud ERP that provides secure access from different locations and can scale with growing organizations. The company also states that its platform uses encryption and role-based access.
Can the ERP Integrate With Existing Software?
Most businesses already use other applications. Ask the ERP vendor how the system connects with your current accounting tools, eCommerce systems, payment applications, customer systems or other business software.
Also ask whether existing data can be migrated into the new ERP and what information will be transferred during implementation.
How Does ERP Implementation Work?
ERP implementation can involve planning, data migration, configuration, testing, training, deployment and ongoing support.
Averiware’s published implementation process identifies discovery and planning, data migration, system configuration, testing, user training, go-live deployment and ongoing support as key stages.
Ask the provider:
- Who manages implementation?
- How is existing data migrated?
- How much configuration is required?
- What training is provided?
- How is testing handled?
- What support is available after go-live?
These ERP vendor questions can help you understand the work involved before signing an agreement.
How Easily Can We Add Users or Locations?
Your ERP requirements may change as your business grows. Ask whether you can add users, locations, modules, or capabilities without replacing the entire system.
Averiware’s current pricing page lists plans based on included users: Standard includes 5 users, Professional includes 10 and Enterprise includes 20, with additional users available separately.
Understanding how user and location requirements affect your costs can help with long-term planning.
What Is Included in the ERP Pricing?
Price should be one of the key ERP buying questions, but the monthly subscription is only one part of the overall cost.
Ask about:
- Number of included users
- Additional user fees
- Implementation
- Data migration
- Training
- Customization
- Integrations
- Support
- Additional modules
Averiware currently publishes Standard at $395 per month for 5 users, Professional at $625 per month for 10 users and Enterprise at $1,100 per month for 20 users. Additional users are listed at $49.50 per month per user.
Pricing can change, so businesses should confirm current costs and included services directly with the provider before making a purchase.
Can We See a Product Demonstration?
A product demonstration gives your team an opportunity to see how the ERP works with real business scenarios.
Prepare a list of common processes before the demo. For example, demonstrate creating a sales order, checking inventory, processing an invoice, viewing customer information, or generating a financial report.
This makes it easier to compare ERP vendors based on actual business requirements rather than marketing descriptions.
Final ERP Vendor Questions to Ask
Before choosing an ERP provider, make sure you understand the answers to these questions:
- Does the software meet our ERP requirements?
- Which ERP features are included?
- Is the platform cloud-based?
- Can it integrate with our existing applications?
- How does implementation work?
- How will our data be migrated?
- Can the system scale with our business?
- How are users and locations priced?
- What training and support are included?
- What is the total cost of ownership?
A structured ERP buying guide can help small and mid-sized businesses compare providers more consistently. Averiware offers a cloud ERP platform covering financials, inventory, supply chain, CRM, sales, HR, service operations and other business functions.
The best evaluation process starts with your own business requirements and then uses these questions to determine how well each ERP provider fits those needs.