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Our Service Management module is a customer focused approach to delivering your services and taking better control of your operations. It enables access to Real time information related to customer issues, scheduled appointments, and PM visits. It gives you a seamless view of your customer Location information, equipment being serviced at the locations and service history allowing you to manage equipment and assets at your customer locations, warehouse and in
the field. You will be better able to manage you contracts and service agreements and make sure you are alert on upcoming renewals, expirations and pricing increase opportunities.

  • Customer & Equipment dashboards
  • Dashboard view of Cases by category, status, technician, and more
  • Create and assign Cases and Issues
  • Comprehensive Search to easily all you to find Customers, Contacts, Locations,
    Equipment
  • View and update real time Case and Issue information.
  • Manage Customer Contract Management and Alerts.
  • Fill out predefined forms and reports.
  • Update and alerts the mobile user in the field.
  • View past Service History
  • Update Activities and Customer Notes.