We understand that no one system of support can meet the requirements of all our customers and ensure that they are covered in every situation. That’s why we’ve made multiple provisions to take care of support needs, answer questions, and solve problems quickly and efficiently, in the way that works best for each customer.
Our support services are designed to offer the exact level of support needed – whether it’s priority access to support professionals, end-user questions, highly technical advice, or a certified professional who takes on the administrator role in the company.
All customers are automatically enrolled in our Basic Support program, under which calls are answered during the work week, within 2 business days. Developer Support is available for a fee, on a per-case basis. We also offer personalized support solutions as a part of our Elite Support program, under which customers can use our resources any time – a 24/7 web-based support access to experts is provided. To enroll in our Elite Support program, contact us here.