We understand that no one system of support can meet the support requirements of all our customers and ensure that you are covered in every situation. Therefore we have made multiple provisions to take care of your support needs, answer your questions, and solve your problems quickly and efficiently, in the way that works best for you.
Our support services are designed to get the exact level of support you need— whether it’s priority access to support professionals, end user questions, highly technical advice, or a certified professional who takes on the administrator role in your company.
All customers are automatically enrolled to our Basic support, where calls are answered during the work week, within 2 business days. Developer Support is only available for a fee, on a per-case basis. We also offer Personalized support solutions as a part of our Elite support program, so you can use our resources any time you call with questions, a 24/7 web based support access to experts is provided. To enroll in our Elite Support program, click here.