Order management in a supply chain refers to the process of tracking, capturing, fulfilling, and managing customer orders. This process begins when a customer places an order and ends when they receive the item or service. Reliable order management software is a critical component in this chain. Averiware’s OMS can efficiently track and process order entry activities, thereby improving overall performance.

Averiware OMS is designed to integrate seamlessly into your business operations, enhancing the productivity of daily tasks. It captures orders through multiple channels and helps manage pricing and product configurations.

Here’s how the order management system works:

1. Receiving Orders

Receiving customer orders promptly is one of the fundamental functions of Averiware’s OMS. The speed at which you receive and process order messages determines how quickly you can fulfill them. The system ensures that received orders are confirmed and payments are processed efficiently. If a product is unavailable, it is saved as a backorder, and customers are informed of the expected availability.

2. Picking

During the order management cycle, timely picking up items from the warehouse is essential. The warehouse personnel must pick the correct product and quantity according to customer requirements. This process requires skilled handling to avoid losses associated with material mishandling.

3. Packaging

Proper packaging is crucial to ensure that all items the customer orders are delivered in optimal condition. Products should be packed using appropriate materials to keep them in the expected condition. For example, perishables like meat should be packaged in frozen containers, while fragile items like glass should be wrapped with bubble wrap to prevent damage during transportation.

4. Shipping

Once the order is received, picked, and packaged, the next step is to choose the best shipping method based on the product and the customer’s preferences. The shipping method could be by water, road, or air. A shipping label with the customer’s details should be printed, and a confirmation message should be sent to the client. It is important to track the shipped order to ensure timely delivery to the customer.

5. After-Sales Services

After the product has been delivered, Averiware’s OMS allows companies to gather feedback on the customer service experience. This feedback helps businesses improve their order management system to achieve optimal customer satisfaction. If the customer is dissatisfied with the product, the system facilitates processing refunds or returns according to the company’s product policies.