Aveirware’s, facilitating streamlined processes and enhancing overall efficiency. As organizations increasingly recognize the transformative power of tailored case management solutions, a comprehensive guide on building such software becomes imperative.

Averiware, specializes in guiding businesses through the complexities of case management software implementation. With profound expertise in crafting tailored solutions that elevate efficiency and efficacy in case management, Averiware can be your trusted partner. Robust standard features, designed to address the nuances of complaint resolution, foster customer satisfaction, and ensure seamless operations. Let’s explore the core functionalities that make Aveirware an indispensable asset in the field of building case management.

Customer Complaint Tracking:

Tracking customer complaints is at the heart of Aveirware’s functionality. The software provides a centralized platform to monitor the entire lifecycle of a complaint, from its registration to resolution, enhancing transparency and accountability.

Issue Tracking:

Effective issue tracking is paramount in managing building cases, and Aveirware delivers with its robust tracking capabilities. This feature enables real-time monitoring of the status and progress of reported issues.


Time-sensitive matters require immediate attention, and Aveirware ensures no critical issues go unnoticed. The software’s alerts and escalation system promptly notifies relevant stakeholders, preventing delays in issue resolution.

Appointment Management:

Coordinate and schedule appointments seamlessly with Aveirware’s appointment management feature. This functionality ensures efficient planning and execution of tasks related to building case resolutions.

Call Center Management:

Aveirware’s call center management feature provides a comprehensive solution for handling customer interactions. It streamlines communication, ensuring that customer concerns are addressed promptly and professionally.

Performance Metrics:

Evaluate and optimize your building case management processes with Aveirware’s performance metrics. The software provides insightful data on key performance indicators, facilitating data-driven decision-making.

Automated Routing:

Efficiently direct tasks and cases to the right personnel with Aveirware’s automated routing. This feature ensures that each case is assigned to the most suitable team member for timely and effective resolution.

Asset Management:

Aveirware extends its capabilities to asset management, allowing users to track and manage building assets efficiently. This feature is integral for comprehensive case resolution involving physical infrastructure.


Harness the power of data with Aveirware’s robust reporting and analytics tools. Gain valuable insights into trends, patterns, and performance metrics to continuously refine your building case management strategies.

Service Reporting:

Track and analyze service-related data with Aveirware’s service reporting feature. This functionality provides a comprehensive overview of service performance, enabling continuous improvement.

In conclusion, Aveirware’s standard features for building case management software create a comprehensive and integrated solution. From complaint classification to service reporting, the software ensures efficiency, transparency, and customer satisfaction throughout the building case resolution process. By leveraging these features, businesses can elevate their operational capabilities and deliver exceptional service in the dynamic landscape of building management.