Averiware’s field service app is designed to be fully integrated with Averiware’s Cloud Solution. The field service app allows technicians to manage work orders, upload photos and videos, record location and GPS data, and more. So, for field service professionals, the Averiware field service mobile application enables them to work more efficiently and effectively, and gives them more time for other activities in the field.
In addition to the features mentioned above, your team can create quotes , orders and invoices in the field. They can also get real time status updates and service history.
Our field service module offers a variety of reports, dashboards, and other tools that help field service firms better manage operations. The field service app comes with different features that help technicians easily manage their assigned task and workload. For example, the field service app allows technicians to collaborate with coworkers, get alerts of nearby work orders, optimize the workflow in the field, track job details like completion time and cost, and more.
Businesses in the field — like repair, installation, and maintenance services, as well as home and building inspections — are always looking for ways to improve customer satisfaction and increase customer loyalty. Our field service app allows technicians to provide real-time updates to customers.
Averiware allows customers to use a self service portal to submit issues and see in real time. For example, if a customer reports a problem with their air conditioning unit in the middle of a hot summer day, a technician equipped with our field service app can respond immediately to provide a fix. This helps businesses develop positive relationships with their customers and avoids complaints about slow response times.
Field service apps can help business owners have more conversations with their clients, track the progress of their projects, and get to know their clients better by using surveys to capture customer feedback. These apps have a wide range of functions, but they all have one thing in common: they help business owners build meaningful relationships with their customers. As a business owner, it’s not enough to just show up and work on a project. By communicating regularly, business owners can create a great relationship with their clients and make more lasting connections that will benefit both parties for years to come.
With Averiware’s field service app, you can track the progress of your project and gather feedback from your clients. You can use this feedback to make changes to your workflow and improve your customer service.