Investing the proper resources in project management is important for service companies. A good cloud-based project management system will help service companies streamline their operations and get jobs running through their shop more smoothly, with fewer hiccups and delays, meaning more jobs will be completed and delivered on time. With effective project management, you can [...]
Entrepreneurs know that the best startups are built as lean, efficient operations. Working to maximize the potential of a new idea with as few resources as possible, startups of all sizes require the ability to remain organized yet nimble in order to respond to changing market demands. One of the most important challenges successful startups [...]
With the unprecedented global impact of COVID-19, it’s no surprise that most businesses have been forced to develop their online operations. People have embraced social distancing as a means of slowing the virus spread, and now, more than ever, there has been a huge upturn in online transaction volume presenting challenges to businesses reeling from [...]
The revolution brought up by the digital transformation has caused businesses and customers to significantly change several working parameters. While there is an increasing number of customers, there is also an increase in the number of issues arriving at a company’s helpdesk. Because of this, customers have to face lengthy queues and call holds to [...]
What is case management software? Case management software allows for a more efficient and more complete customer service strategy. Any interaction with a customer is considered a “case,” and these kinds of systems allow businesses to track all of these cases and collect them together in one place. This means that, whether the interaction came [...]
