The revolution brought up by the digital transformation has caused businesses and customers to significantly change several working parameters. While there is an increasing number of customers, there is also an increase in the number of issues arriving at a company’s helpdesk. Because of this, customers have to face lengthy queues and call holds to [...]
What is case management software? Case management software allows for a more efficient and more complete customer service strategy. Any interaction with a customer is considered a “case,” and these kinds of systems allow businesses to track all of these cases and collect them together in one place. This means that, whether the interaction came [...]
The field service management industry is growing and expected to rise exponentially due to the enhancement of technology in this sector. That’s why companies feel the increasing demand for real-time software or mobile solutions for field workers so that they can accomplish their tasks without any delay or interruption and communicate effectively with dispatchers or [...]
Are you on the market for cloud ERP software systems? There are many different systems on the market, but they don’t all offer the same features. Before you choose a fully integrated cloud ERP software, you need to make sure it has the features that meet your company’s immediate and long-term needs. With this in [...]
Are you managing a team of people, selling a product, or providing a service, you deal with complaints, and those complaints can take many forms? Depending on the severity of your complaint, they can require detailed investigation and tracking. In those instances, you cross the line from standard complaint management into full-blown case management. Why [...]
