The revolution brought up by the digital transformation has caused businesses and customers to significantly change several working parameters. While there is an increasing number of customers, there is also an increase in the number of issues arriving at a company’s helpdesk. Because of this, customers have to face lengthy queues and call holds to [...]
Are you on the market for cloud ERP software systems? There are many different systems on the market, but they don’t all offer the same features. Before you choose a fully integrated cloud ERP software, you need to make sure it has the features that meet your company’s immediate and long-term needs. With this in [...]
Gaining and retaining customers is a big challenge for many business organizations, and without complete visibility into your customer journey, preferences, needs, and desires, you are falling behind your competitors. But now, there’s no need for customer support professionals to worry, however. Averiware Customer self-service management was created to solve this big problem. How a [...]
